Integrated Hotel Services
The Consultants of Mansystems have successfully implemented Integrated Management Systems in more than 40 Hotels and Hotel Chains in Cyprus, the Cyprus Tourism Organization, Destination Management Companies, Conference & Incentives Companies and Travel Agencies.
Our services in Hospitality and Tourism include:
- Business Development
- Project Management
- Management Systems
- Quality (ISO 9001)
- Environment (ISO 14001 / EMAS)
- Travelife Sustainability Standard
- Food Safety (ISO 22000)
- Information Security Management Systems (ISO 27001)
- General Data Protection Regulation (GDPR)
- Health & Safety (IS0 45001)
- Risk Assessment including Covid-19
- Energy (ISO 50001)
- After Sales with the use of a CRM software (CRM-CRS)
- Human Resource Development and Recruitment
- Mystery Shopping
- Event Planning
Mansystems can undertake any project in the Hotel & Tourism Industry as per the client requirements and the project constraints. A project team with experts is set up for the implementation of the project, which addresses issues of planning, monitoring and controlling of the project providing substantial support, project implementation monitoring and control procedures, risk management procedures and communication procedures.
Mansystems carries out Mystery Shopping in the Hotel, Catering and Tourism sector. Our surveys are completed by experienced hospitality professionals and include phone records, photos and video evidence to provide detailed and accurate records.
During the provision of Mystery Shopping Services, secret visitors, who act as customers, anonymously evaluate the service and effectiveness of employees, as well as the operation of the business, compliance with operating principles and the quality of the services and products offered.
The methodology is directly related to the service evaluation and customer satisfaction, as they are a key factor of differentiation between businesses in the same sector and substantially help in maintaining customer loyalty as well as improve the services / products provided.
The mystery shopping service is completed by producing a comprehensive report that summarizes not only the visitor’s experience, but highlights the strengths and weaknesses and proposes solutions to address problems identified.